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English phrases for handling complaints

10 phrases from the lesson “Let Me Take Care of That”.

• Thank you for bringing this to my attention.to thank the guest for telling you about a problem
• I completely understand.to show the guest's feelings are reasonable
• I can see why that's frustrating.to show you care without accepting blame
• Let me take care of that for you.to show you will solve the problem
• I'm afraid …to give bad news politely
• What I can do is …to offer a solution after bad news
• I've spoken to …to say what action you have taken
• as a gesture of goodwillwhen you give something extra to a guest
• I appreciate your patience.to thank a guest who has waited
• Is there anything else I can do for you?to end the conversation and keep the door open