All phrases › as a gesture of goodwill
How to use “as a gesture of goodwill”
When hotel, restaurant and casino staff say it, with an example and a quick practice question.
B1
When to use it: when you give something extra to a guest
“As a gesture of goodwill, breakfast is on us.”
From the B1 lesson Let Me Take Care of That (handling complaints).
Quick check
When do staff use this phrase?
Teaching this phrase?“as a gesture of goodwill” is part of a ready-to-teach lesson, with a model dialogue, three practice activities, role-play cards and a teacher answer key, in the B1 Hospitality and Casino English Bundle (6 lessons).
See the Hospitality English bundle
See the Hospitality English bundle
Want to use phrases like this with confidence?Practice them in a one-to-one lesson with me, an experienced online English teacher.
Book a lesson
Book a lesson
Related phrases
- Thank you for bringing this to my attention.to thank the guest for telling you about a problem
- I completely understand.to show the guest's feelings are reasonable
- I can see why that's frustrating.to show you care without accepting blame
- Let me take care of that for you.to show you will solve the problem
- I'm afraid …to give bad news politely
- What I can do is …to offer a solution after bad news
- I've spoken to …to say what action you have taken
- I appreciate your patience.to thank a guest who has waited
- Is there anything else I can do for you?to end the conversation and keep the door open