All phrases › I can see why that's frustrating.
How to use “I can see why that's frustrating.”
When hotel, restaurant and casino staff say it, with an example and a quick practice question.
B1
When to use it: to show you care without accepting blame
“I can see why that's frustrating after a long flight.”
From the B1 lesson Let Me Take Care of That (handling complaints).
Quick check
When do staff use this phrase?
Teaching this phrase?“I can see why that's frustrating.” is part of a ready-to-teach lesson, with a model dialogue, three practice activities, role-play cards and a teacher answer key, in the B1 Hospitality and Casino English Bundle (6 lessons).
See the Hospitality English bundle
See the Hospitality English bundle
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Related phrases
- Thank you for bringing this to my attention.to thank the guest for telling you about a problem
- I completely understand.to show the guest's feelings are reasonable
- Let me take care of that for you.to show you will solve the problem
- I'm afraid …to give bad news politely
- What I can do is …to offer a solution after bad news
- I've spoken to …to say what action you have taken
- as a gesture of goodwillwhen you give something extra to a guest
- I appreciate your patience.to thank a guest who has waited
- Is there anything else I can do for you?to end the conversation and keep the door open