All phrases › I completely understand.
How to use “I completely understand.”
When hotel, restaurant and casino staff say it, with an example and a quick practice question.
B1
When to use it: to show the guest's feelings are reasonable
“I completely understand. That's very frustrating.”
From the B1 lesson Let Me Take Care of That (handling complaints).
Quick check
When do staff use this phrase?
Teaching this phrase?“I completely understand.” is part of a ready-to-teach lesson, with a model dialogue, three practice activities, role-play cards and a teacher answer key, in the B1 Hospitality and Casino English Bundle (6 lessons).
See the Hospitality English bundle
See the Hospitality English bundle
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Related phrases
- Thank you for bringing this to my attention.to thank the guest for telling you about a problem
- I can see why that's frustrating.to show you care without accepting blame
- Let me take care of that for you.to show you will solve the problem
- I'm afraid …to give bad news politely
- What I can do is …to offer a solution after bad news
- I've spoken to …to say what action you have taken
- as a gesture of goodwillwhen you give something extra to a guest
- I appreciate your patience.to thank a guest who has waited
- Is there anything else I can do for you?to end the conversation and keep the door open