All phrases › I've spoken to …
How to use “I've spoken to …”
When hotel, restaurant and casino staff say it, with an example and a quick practice question.
B1
When to use it: to say what action you have taken
“I've spoken to housekeeping, and they're on their way.”
From the B1 lesson Let Me Take Care of That (handling complaints).
Quick check
When do staff use this phrase?
Teaching this phrase?“I've spoken to …” is part of a ready-to-teach lesson, with a model dialogue, three practice activities, role-play cards and a teacher answer key, in the B1 Hospitality and Casino English Bundle (6 lessons).
See the Hospitality English bundle
See the Hospitality English bundle
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Related phrases
- Thank you for bringing this to my attention.to thank the guest for telling you about a problem
- I completely understand.to show the guest's feelings are reasonable
- I can see why that's frustrating.to show you care without accepting blame
- Let me take care of that for you.to show you will solve the problem
- I'm afraid …to give bad news politely
- What I can do is …to offer a solution after bad news
- as a gesture of goodwillwhen you give something extra to a guest
- I appreciate your patience.to thank a guest who has waited
- Is there anything else I can do for you?to end the conversation and keep the door open