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English phrases for front desk check-in

10 phrases from the lesson “Welcome to Our Hotel”.

• Good evening, welcome to …the first thing you say to a new guest
• Do you have a reservation?to find out if the guest has booked
• Could I have your surname, please?to find the booking in the system
• Could you spell that for me?when a name is new or difficult
• May I see your passport / ID?to check the guest's identity
• for a deposit / for incidentalsto explain why you need a card
• You're in room …, on the … floorto give the room number and floor
• Breakfast is served from … to …to explain the breakfast times
• Check-out is at … o'clockto tell the guest when to leave the room
• Is there anything else I can help you with?to finish the conversation politely