All phrases › Could I have your surname, please?
How to use “Could I have your surname, please?”
When hotel, restaurant and casino staff say it, with an example and a quick practice question.
B1
When to use it: to find the booking in the system
“Could I have your surname, please?”
From the B1 lesson Welcome to Our Hotel (front desk check-in).
Quick check
When do staff use this phrase?
Teaching this phrase?“Could I have your surname, please?” is part of a ready-to-teach lesson, with a model dialogue, three practice activities, role-play cards and a teacher answer key, in the B1 Hospitality and Casino English Bundle (6 lessons).
See the Hospitality English bundle
See the Hospitality English bundle
Want to use phrases like this with confidence?Practice them in a one-to-one lesson with me, an experienced online English teacher.
Book a lesson
Book a lesson
Related phrases
- Good evening, welcome to …the first thing you say to a new guest
- Do you have a reservation?to find out if the guest has booked
- Could you spell that for me?when a name is new or difficult
- May I see your passport / ID?to check the guest's identity
- for a deposit / for incidentalsto explain why you need a card
- You're in room …, on the … floorto give the room number and floor
- Breakfast is served from … to …to explain the breakfast times
- Check-out is at … o'clockto tell the guest when to leave the room
- Is there anything else I can help you with?to finish the conversation politely