All phrases › Good evening, welcome to …
How to use “Good evening, welcome to …”
When hotel, restaurant and casino staff say it, with an example and a quick practice question.
B1
When to use it: the first thing you say to a new guest
“Good evening, welcome to the Harbour Hotel.”
From the B1 lesson Welcome to Our Hotel (front desk check-in).
Quick check
When do staff use this phrase?
Teaching this phrase?“Good evening, welcome to …” is part of a ready-to-teach lesson, with a model dialogue, three practice activities, role-play cards and a teacher answer key, in the B1 Hospitality and Casino English Bundle (6 lessons).
See the Hospitality English bundle
See the Hospitality English bundle
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Related phrases
- Do you have a reservation?to find out if the guest has booked
- Could I have your surname, please?to find the booking in the system
- Could you spell that for me?when a name is new or difficult
- May I see your passport / ID?to check the guest's identity
- for a deposit / for incidentalsto explain why you need a card
- You're in room …, on the … floorto give the room number and floor
- Breakfast is served from … to …to explain the breakfast times
- Check-out is at … o'clockto tell the guest when to leave the room
- Is there anything else I can help you with?to finish the conversation politely