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English phrases for guest requests and phone calls

10 phrases from the lesson “How Can I Help?”.

• Front desk, this is … speaking. How may I help you?to answer a phone call professionally
• Certainly. / Of course.to agree to a request in a positive way
• I'll send … up right away.to promise to deliver something to a room
• Would you like me to …?to offer to do something for the guest
• Shall I …?to offer help (a little more formal)
• Could you hold the line for a moment, please?when you need a moment to check something
• I'll put you through to …to connect the caller to another department
• Can I take a message?when the person the caller wants is not available
• Let me just check that for you.to show you are working on the request
• It should be with you in about … minutes.to give a realistic time