All phrases › Certainly. / Of course.
How to use “Certainly. / Of course.”
When hotel, restaurant and casino staff say it, with an example and a quick practice question.
B1
When to use it: to agree to a request in a positive way
“Certainly. I'll send them up right away.”
From the B1 lesson How Can I Help? (guest requests and phone calls).
Quick check
When do staff use this phrase?
Teaching this phrase?“Certainly. / Of course.” is part of a ready-to-teach lesson, with a model dialogue, three practice activities, role-play cards and a teacher answer key, in the B1 Hospitality and Casino English Bundle (6 lessons).
See the Hospitality English bundle
See the Hospitality English bundle
Want to use phrases like this with confidence?Practice them in a one-to-one lesson with me, an experienced online English teacher.
Book a lesson
Book a lesson
Related phrases
- Front desk, this is … speaking. How may I help you?to answer a phone call professionally
- I'll send … up right away.to promise to deliver something to a room
- Would you like me to …?to offer to do something for the guest
- Shall I …?to offer help (a little more formal)
- Could you hold the line for a moment, please?when you need a moment to check something
- I'll put you through to …to connect the caller to another department
- Can I take a message?when the person the caller wants is not available
- Let me just check that for you.to show you are working on the request
- It should be with you in about … minutes.to give a realistic time