All phrases › Could you hold the line for a moment, please?
How to use “Could you hold the line for a moment, please?”
When hotel, restaurant and casino staff say it, with an example and a quick practice question.
B1
When to use it: when you need a moment to check something
“Could you hold the line for a moment, please?”
From the B1 lesson How Can I Help? (guest requests and phone calls).
Quick check
When do staff use this phrase?
Teaching this phrase?“Could you hold the line for a moment, please?” is part of a ready-to-teach lesson, with a model dialogue, three practice activities, role-play cards and a teacher answer key, in the B1 Hospitality and Casino English Bundle (6 lessons).
See the Hospitality English bundle
See the Hospitality English bundle
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Related phrases
- Front desk, this is … speaking. How may I help you?to answer a phone call professionally
- Certainly. / Of course.to agree to a request in a positive way
- I'll send … up right away.to promise to deliver something to a room
- Would you like me to …?to offer to do something for the guest
- Shall I …?to offer help (a little more formal)
- I'll put you through to …to connect the caller to another department
- Can I take a message?when the person the caller wants is not available
- Let me just check that for you.to show you are working on the request
- It should be with you in about … minutes.to give a realistic time