Topics › Casino guest services
English phrases for casino guest services
10 phrases from the lesson “Every Guest Matters”.
- Are you a member of our rewards program?to ask about the loyalty card
- If you join today, you'll …to explain a benefit of joining
- You'll earn points every time you …to explain how points work
- complimentary (a comp)free, given by the business to a guest
- Your host will look after you.to introduce a personal VIP host
- I understand how you feel, but …to show care before saying no
- For your safety, …to explain a rule that protects the guest
- Let me call a supervisor for you.when the situation needs a manager
- Would you like some information about …?to offer information politely
- We'd love to see you again.to say goodbye and invite the guest back
Teach these phrasesThe B1 lesson “Every Guest Matters” is a ready-to-teach lesson with a model dialogue, three practice activities, role-play cards and a teacher answer key.
See the Hospitality English bundle
See the Hospitality English bundle
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