All phrases › I understand how you feel, but …
How to use “I understand how you feel, but …”
When hotel, restaurant and casino staff say it, with an example and a quick practice question.
B1
When to use it: to show care before saying no
“I understand how you feel, but I can't change the result.”
From the B1 lesson Every Guest Matters (casino guest services).
Quick check
When do staff use this phrase?
Teaching this phrase?“I understand how you feel, but …” is part of a ready-to-teach lesson, with a model dialogue, three practice activities, role-play cards and a teacher answer key, in the B1 Hospitality and Casino English Bundle (6 lessons).
See the Hospitality English bundle
See the Hospitality English bundle
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